Welcome to Artistig! We're delighted you've found our little shop.

These Terms & Conditions explain how we operate, what you can expect when shopping with us, and your rights as a customer. Please take a moment to read them before placing an order.

By using our website, www.artistig.co.uk, and placing an order, you agree to these Terms & Conditions. Nothing in these terms affects your statutory consumer rights.

1. About Us

Artistig is a UK-based independent business offering a lovely collection of jewellery, gifts, home accessories and keepsakes.

Website: www.artistig.co.uk
Email: studio@artistig.co.uk

If you have any questions about our products or your order, please get in touch. We're always happy to help.

2. Our Products

We take great care to ensure our product descriptions, photographs and prices are as accurate as possible.

However, please bear in mind:

• Colours may vary slightly depending on your screen settings.

• Handmade and natural products may have small variations in colour, texture or finish, making each piece unique.

• Product measurements are approximate unless otherwise stated.

• Packaging may occasionally vary from the photographs shown.

We reserve the right to update product descriptions, prices and availability without prior notice. Any changes will not affect orders already accepted.

3. Prices & Payment

All prices are displayed in pounds sterling (GBP).

The total cost of your order, including any applicable delivery charges, will be clearly displayed at checkout before you confirm your purchase.

Payment must be made in full when placing your order using one of the payment methods available at checkout.

We reserve the right to correct pricing errors. If an error affects an order you have placed, we will contact you before processing it and give you the option to proceed at the correct price or cancel for a full refund.

4. Placing an Order

Once you've placed an order, you'll receive an email confirming that we've received it.

Your order is accepted when we send confirmation that it has been dispatched. Until then, we reserve the right to decline an order, for example if an item is unavailable or there has been a pricing error.

If we are unable to fulfil your order, we'll contact you as soon as possible and arrange a refund for any items we cannot supply.

Please ensure your contact and delivery details are correct when placing your order.

5. UK Delivery

We currently deliver to UK addresses only.

All orders are sent via Royal Mail Tracked 48, which includes tracking and delivery confirmation.

Delivery Charges

• Orders under £60: £2.99

• Orders of £60 or more: FREE UK delivery

Royal Mail Tracked 48 aims to deliver within 2–3 working days of dispatch, although delivery times are not guaranteed.

Please note that delivery estimates do not include the time required to prepare and dispatch your order.

We'll send you a dispatch confirmation once your order is on its way.

We are responsible for ensuring your order reaches you safely. If your parcel is delayed, lost or damaged in transit, please contact us so we can investigate and resolve the issue.

Unless a different delivery period has been agreed, orders will be delivered within 30 days of purchase, in accordance with UK consumer law.

6. Missed Deliveries & Returned Parcels

If you're not available when Royal Mail attempts delivery, they may leave your parcel in a designated safe place, with a neighbour or arrange another delivery attempt.

If delivery isn't possible, Royal Mail will provide instructions for arranging redelivery or collection.

Parcels that remain uncollected may eventually be returned to us.

If your order is returned because of an incorrect delivery address supplied at checkout or because it wasn't collected, we may ask you to cover the cost of sending it again.

This does not affect your statutory rights, including your rights if an order has not been delivered correctly.

7. International Delivery

Unfortunately, we don't currently offer international delivery. At the moment, we only deliver to addresses within the UK.

8. Returns & Cancellations

We hope you love your Artistig purchase, but we understand that sometimes you may change your mind.

Under the Consumer Contracts Regulations, you have the right to cancel most online purchases within 14 calendar days of receiving your order, without giving a reason.

To cancel your order, please email studio@artistig.co.uk within this period, clearly stating your wish to cancel.

Once you've notified us, you have a further 14 calendar days to return the items.

Returning an Item

Please contact us before returning an item so we can provide the necessary return instructions.

Please package your return carefully to prevent damage in transit.

Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of return postage.

We recommend using a tracked postal service and keeping your proof of postage.

You may inspect an item as you would in a shop. However, if it has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a reasonable deduction from your refund to reflect any reduction in value.

Refunds

For a valid cancellation of your entire order, we'll refund the cost of the returned items and the original standard delivery charge, where applicable.

Refunds will be made to your original payment method within 14 days of receiving your returned items or receiving evidence that you've sent them back, whichever is earlier.

9. Personalised Items & Jewellery

Some products are subject to exceptions to the usual 14-day cancellation right.

Personalised or Custom-Made Items

Items made to your individual specifications or clearly personalised cannot normally be returned simply because you've changed your mind.

This does not apply if the item is faulty, damaged or not as described.

Earrings & Hygiene

For hygiene reasons, earrings supplied in sealed packaging cannot be returned following the removal of the hygiene seal, where the legal hygiene exception applies.

This does not affect your rights if the earrings are faulty or not as described.

Other jewellery, including necklaces and bracelets, remains subject to your usual statutory cancellation rights.

10. Faulty, Damaged or Incorrect Items

We carefully check and package every order, but if something isn't quite right, please let us know.

If your item arrives damaged, is faulty or isn't what you ordered, please email studio@artistig.co.uk with your order number and details of the problem.

Photographs can be helpful but are not a condition of your statutory rights.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described.

Depending on the circumstances, you may be entitled to a refund, repair or replacement.

Where goods are faulty or incorrectly supplied, we'll cover reasonable return postage costs where a return is necessary.

Your statutory consumer rights are not affected by any of our returns policies.

11. Jewellery Care & Product Safety

Our jewellery and accessories should be handled and cared for appropriately to help maintain their appearance.

Please follow any care instructions provided with your purchase.

Unless specifically described otherwise, jewellery should be kept away from water, perfumes, lotions and household cleaning products to help preserve its finish.

Some products contain small parts and are not suitable for young children. Please refer to individual product descriptions and safety information before purchasing.

Our products should only be used for their intended purpose.

Nothing in this section limits your rights in relation to faulty or unsafe products.

12. Promotions & Special Offers

From time to time, we may offer discounts, promotional codes or special offers.

Unless otherwise stated:

• Offers are valid only during the advertised promotional period.

• Discount codes must be entered at checkout.

• Promotional codes cannot be exchanged for cash.

• Offers cannot be combined unless specifically stated.

• Discounts cannot normally be applied retrospectively to completed purchases.

Any additional conditions will be clearly stated alongside the relevant promotion.

We reserve the right to withdraw or amend promotions where reasonably necessary, without affecting orders already accepted.

13. Gift Purchases

Many of our products make lovely gifts, and we're always delighted when you choose Artistig for a special occasion.

If you're ordering a gift to be delivered directly to someone else, please double-check the recipient's delivery details before completing your order.

Although we take care to dispatch orders promptly, we cannot guarantee delivery on a particular date unless this has been expressly agreed.

14. Website Content & Copyright

All original content on the Artistig website, including photographs, illustrations, designs, graphics, product descriptions and branding, belongs to Artistig or is used with permission from the relevant rights holders.

You may not reproduce, distribute or use our original content for commercial purposes without prior written permission.

15. Website Availability

We do our best to keep our website running smoothly and ensure information is accurate and up to date.

However, we cannot guarantee that the website will always be available or free from technical errors.

We may occasionally need to update, maintain or temporarily suspend parts of the website.

16. Privacy & Personal Information

We take your privacy seriously.

When you place an order, we collect the information necessary to process your purchase, arrange delivery and provide customer support.

Your personal information will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.

If you choose to subscribe to our mailing list, we may send you news, product updates and occasional special offers.

You can unsubscribe from marketing emails at any time using the link provided in each email.

For more information, please see our Privacy Policy.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory consumer rights.

We are not responsible for losses that are not reasonably foreseeable or for business losses arising from purchases made for personal use, except where the law requires otherwise.

18. Changes to These Terms

We may update these Terms & Conditions occasionally to reflect changes to our products, services, business practices or legal requirements.

The terms applicable to your order will be those in effect when your order was placed.

Any updates will be published on this page with a revised date.

19. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you retain the benefit of any mandatory consumer protections applicable where you live.

20. Contact Us

If you have any questions about these Terms & Conditions, your order or any of our products, please get in touch.

Artistig
Website: www.artistig.co.uk
Email: studio@artistig.co.uk

We're always happy to help and want your shopping experience with Artistig to be a lovely one.