At Artistig, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and how we keep it safe when you visit our website, place an order or get in touch with us.

We aim to keep things simple, transparent and easy to understand.

1. About Us

Artistig is a UK-based independent business offering jewellery, gifts, home accessories and keepsakes.

For the purposes of UK data protection law, Artistig is responsible for deciding how and why your personal information is used.

Website: www.artistig.co.uk
Email: studio@artistig.co.uk

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

2. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

• Your name

• Email address

• Telephone number, if provided

• Billing and delivery details

• Order details and purchase history

• Information you provide when contacting us

Payment Information

Payments are processed securely through the payment providers available at checkout.

We do not directly store your full payment card details. Payment providers handle this information securely in accordance with their own privacy and security policies.

Website Usage Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device information

• Pages visited

• General website activity

• Cookies and similar technologies

This information helps us understand how our website is used and improve the shopping experience.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Arrange delivery through Royal Mail

• Send order confirmations and dispatch updates

• Respond to enquiries and provide customer support

• Process refunds and returns

• Maintain accurate business and financial records

• Improve our website, products and services

• Send newsletters, product updates and occasional special offers if you've subscribed

• Protect our website and prevent fraudulent activity

• Comply with our legal obligations

We only collect and use personal information where we have a lawful reason to do so.

4. Our Legal Basis for Using Your Information

Under UK GDPR, we must have a lawful basis for processing personal information.

We generally rely on the following:

Contractual Necessity

We use your information to process orders, take payment, arrange delivery and provide customer support relating to your purchases.

Legal Obligations

We may need to retain certain information to comply with tax, accounting and other legal requirements.

Consent

Where required, we ask for your consent before sending marketing emails or using non-essential cookies.

You can withdraw your consent at any time.

Legitimate Interests

We may use certain information where necessary for our legitimate business interests, such as maintaining website security, preventing fraud, responding to enquiries and improving our services.

We consider your privacy rights when relying on legitimate interests.

5. Email Newsletters & Marketing

If you choose to join our mailing list, we'll occasionally send you emails featuring new products, news, updates and special offers from Artistig.

Our newsletters are managed through Squarespace Email Campaigns, which securely stores and processes your email address and subscription preferences on our behalf.

We only send marketing emails where we have the appropriate consent or another lawful basis to do so.

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email or by contacting us at studio@artistig.co.uk.

We may use Squarespace's email reporting tools to understand how our newsletters perform, including email opens and link clicks, where permitted by applicable privacy laws.

We will never sell or share your email address with other businesses for their own marketing purposes.

For more information about how Squarespace handles personal information, please see their Privacy Policy.

6. Sharing Your Information

We only share personal information when necessary to operate our business and provide our services.

This may include:

Squarespace

Our website is built and hosted using Squarespace, which provides website hosting, online shop functionality and related services.

Payment Providers

We use secure third-party payment providers to process transactions.

Royal Mail

We share the information necessary to deliver your order, such as your name and delivery details.

Email Marketing Providers

We use Squarespace Email Campaigns to manage our mailing list and send newsletters, product updates and occasional special offers. Squarespace processes subscriber information on our behalf to provide these services.

Professional Advisers & Legal Authorities

We may share information with accountants, professional advisers or relevant authorities where required by law or necessary to protect our legal rights.

We do not sell your personal information.

7. Cookies & Website Analytics

Our website uses cookies and similar technologies to help it function correctly and provide a better browsing experience.

Cookies are small files stored on your device when you visit a website.

They may be used for:

Essential Website Functions

These cookies help the website operate correctly, including shopping baskets, checkout functionality and security.

Analytics

Where enabled, analytics cookies help us understand how visitors use our website so we can improve its content and performance.

Preferences

Some cookies remember your settings and preferences to make future visits easier.

Where legally required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our website's cookie controls, where available, or through your browser settings.

Disabling certain cookies may affect how parts of the website function.

8. How We Protect Your Information

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

Our website uses secure connections, and payment transactions are handled through established payment providers.

Access to customer information is restricted to those who need it for legitimate business purposes.

Although we take appropriate precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes for which it was collected.

This includes:

Order & Transaction Records

We retain relevant order and financial records for the period necessary to comply with applicable tax, accounting and legal requirements, generally up to six years after the relevant financial year.

Customer Enquiries

We keep correspondence for as long as reasonably necessary to respond to enquiries, resolve issues and maintain appropriate business records.

Newsletter Subscriptions

We retain your email address while you remain subscribed. If you unsubscribe, we may retain limited information to ensure your marketing preferences are respected.

Website Analytics

Analytics information is retained according to the settings and retention periods of the services we use.

When information is no longer required, we securely delete or anonymise it where appropriate.

10. Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal information.

Depending on the circumstances, these include the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Ask us to correct inaccurate or incomplete information.

• Erasure: Request deletion of your personal information where applicable.

• Restriction: Ask us to restrict how your information is used in certain circumstances.

• Data portability: Request that certain information be transferred to you or another provider.

• Object: Object to certain types of processing, including processing based on legitimate interests.

• Withdraw consent: Withdraw your consent where we rely on it to process your information.

You have the right to object to direct marketing at any time.

These rights are subject to certain legal conditions and exceptions.

To exercise any of your rights, please email studio@artistig.co.uk.

We will respond within the timeframes required by applicable data protection law.

11. International Data Transfers

Although Artistig currently only delivers products within the UK, some of the third-party services used to operate our website may process or store information outside the UK.

Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by UK data protection law.

These may include transfers to countries recognised as providing adequate data protection or the use of approved contractual safeguards.

You can contact us for further information about applicable safeguards.

12. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms and payment providers.

We are not responsible for the privacy practices or content of these external websites.

We recommend reviewing their privacy policies before providing personal information.

13. Children's Privacy

Our website is intended for general shopping and is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes without any consent required by law.

If you believe a child has provided personal information to us inappropriately, please contact us.

14. Automated Decision-Making

We do not use personal information to make solely automated decisions that have legal or similarly significant effects on customers.

Some third-party payment or security providers may use automated systems to detect potentially fraudulent transactions.

15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services, business practices or legal requirements.

Any updates will be published on this page, together with the date of the latest revision.

We recommend checking this page from time to time.

16. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

17. Contact Us

If you have any questions about this Privacy Policy, your personal information or your data protection rights, please get in touch.

Artistig
Website: www.artistig.co.uk
Email: studio@artistig.co.uk

We're always happy to help.